In the case of normal use of the goods purchased in CUGUNU Mall, within one year from the confirmation of the receipt of quality problems, the mall will provide free repair services, or replace the new goods.
2. How to apply for warranty
1). If consumers find quality problems with the purchased goods, they can contact the customer service staff of CUGUNU Mall to apply for warranty. The customer service staff will test the goods according to the information provided by consumers and give corresponding treatment plans.
2). if the warranty application submitted by the consumer is accepted, CUGUNU Mall will provide free maintenance services, or replace the new goods, consumers can choose the appropriate treatment plan according to their needs.
3. free maintenance within the warranty period
1). If consumers find quality problems within the warranty period, they can apply for warranty, CUGUNU Mall will provide free maintenance services, consumers can send the goods back to CUGUNU Mall, CUGUNU Mall will send professional technicians to repair the goods, and give the corresponding treatment plan.
2). If the product has quality problems within the warranty period, but it still cannot be used normally after repair, CUGUNU Mall will replace the new product, and the consumer can send the product back to CUGUNU Mall, CUGUNU Mall will replace the new product and return the repair cost to the consumer.
4. Maintenance services outside the warranty period
1). If consumers find quality problems outside the warranty period, they can apply for warranty. CUGUNU Mall will provide maintenance services, but consumers need to pay certain maintenance costs. Consumers can send the products back to CUGUNU Mall, and CUGUNU Mall will send professional technicians to repair the products. And the corresponding treatment scheme is given.
2). If the product has quality problems outside the warranty period, but it still cannot be used normally after maintenance, CUGUNU Mall will replace the product with a new product, and the consumer needs to pay a certain fee. The consumer can send the product back to CUGUNU Mall, and CUGUNU Mall will replace the new product and return the maintenance cost to the consumer.
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